How it works

Four easy steps

1.Your Employer or Requesting Agency will provide you with the Request for Live Scan form.

2. Visit our office or make an appointment once you have filled out the Request for Live Scan Service form-for-walk-in service, visit our office at 1225 Cypress Ave. Los Angeles, CA 90065.

3. Processing your live scan capturing your prints takes only 5 minutes.  Your prints are then securely transmitted to the requesting agency that is doing he background check.

4. What you will need in order to process the Live Scan completed Live Scan Forms. Payment for Service-Cash or CC.  Valid identification-Driver license (any state), California ID card, or US Passport with supporting documentation.   


We have the utmost respect respect for your privacy.  

1.  What is Live Scan?

Live scan is digital fingerprint submission transmitted electronically to the California Department of Justice (DOJ). Live scan is an automated service for criminal history background checks that may be required as a condition of employment, licensing, certification, foreign adoptions or VISA/Immigration clearances.

Applicants must receive a Request for Live Scan Service Form, required for fingerprinting services, from the agency requiring their criminal history background check. Cruz Live Scan  does not provide these forms.

2.  Do I need an appointment?

No appointment is needed, walk-in service is welcome, at our office in Los Angeles between the hours of 8:30am-4:30pm, Monday though Friday.

Mobile service is by appointment only. Hours of operation vary depending on the needs of the client. Please call the office or email us further information.

3.  Where do I get the Live Scan forms?

Applicants must get instructions and the forms required for fingerprinting services from the agency requiring their criminal history background check. Some agencies provide forms on their web site for download (e.g. DMV).

4.  What do I need to bring to my appointment?

• Valid, government issued photo id is required. Drivers license (any state), California Identification card, or US passport. Expired identification will not be accepted. A temporary license (paper printout from DMV) is not a valid form of identification.

• “Request for Live Scan Service” form—this is provided by your employer or requesting agency. You must have three (3) copies at your appointment. Please have all forms filled out prior to your appointment.

• Types of Payments Accepted—We accept exact cash, VISA/MASTER CARD/ DISCOVER CARD, money orders and cashiers checks.

5.  How much will my Live Scan cost?

Cruz Live Scan fingerprint rolling fee is $35.00. Additionally, the California Department of Justice (DOJ) and/or Federal Bureau of Investigation (FBI) charge an applicant criminal history clearance fee for the background checks. Applicants are typically required to pay unless the requesting agency has a billing account number. For more information on these fees, go to http://caag.state.ca.us/fingerprints/forms/fees.pdf

All fees are subject to change without notice.

6.  What if I don’t receive any response?

The DOJ sends the response directly to the requesting agency (not to the applicant). Please allow a minimum of seven days before making a status inquiry. Applicants should check first with the agency that requested the background review.

You will need the following information: Your date of birth (MM/DD/YYYY) and the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice Request For Live Scan Service form.

7.  What if I receive a rejection notice?

If you received your live scan service from Cruz Live Scan, contact us for an appointment so that we may resubmit your fingerprints. Have your rejection notice, and a new completed Request for Live Scan Service Form. There is NO CHARGE for resubmission.

8.  Does CLS offer Ink Card fingerprinting services?

Yes, we offer Ink Card fingerprinting services. Ink fingerprinting is done on hard cards and are then submitted by the applicant to the appropriate agency. Fingerprints are then cross-referenced to the criminal database to check an applicant’s criminal history.